At Exploriza, we strive to provide the best possible experience for our visitors. However, if you have any concerns, issues, or complaints about our content, services, or any of the deals, codes, or links shared on our Website, we want to hear from you. Your feedback is important to us, and we will work to resolve your concerns as quickly and effectively as possible.
How to Submit a Complaint
If you have a complaint, you can contact us via email at:
Email: contact@exploriza.com
Please include the following details in your email to help us address your concern:
- Your Full Name: So we know who we are responding to.
- Your Email Address: In case we need to follow up with more information.
- Details of the Complaint: Please explain the nature of your complaint in detail, including the specific page, deal, or content that you are concerned about.
- Date of Incident: Let us know when the issue occurred.
- Screenshots or Links (if applicable): Providing visual evidence or links to the content in question can help us better understand the issue.
What Happens Next?
Once we receive your complaint, we will:
- Acknowledge Receipt: We will confirm via email that we have received your complaint within 2 working days.
- Investigate the Issue: We will carefully review your complaint and may reach out for further information or clarification if necessary.
- Respond: We aim to resolve all complaints within 10 working days. However, if the issue requires more time, we will keep you informed about the progress and the expected timeline for resolution.
Our Commitment to You
At Exploriza, we are committed to:
- Handling complaints fairly and transparently.
- Taking any necessary steps to resolve valid complaints.
- Continuously improving our Website and services based on your feedback.
Escalation Process
If you are not satisfied with the response to your complaint, you may request that the issue be escalated. Our team will re-evaluate your case and work with you to find a suitable resolution.
Contact Information
For all complaints or inquiries, please email us at:
Email: contact@exploriza.com